Women’s Preventive Care Clinic

Terms of Service

Effective Date: April 2026  |  Last Updated: April 2026

Welcome to Women’s Preventive Care Clinic. These Terms of Service (“Terms”) govern your use of the womenspreventivecare.com website (the “Site”) and the services we provide. By accessing the Site or engaging with our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.

1. About Us

Women’s Preventive Care Clinic, PLLC is a Florida professional limited liability company. Our practice is a cash-pay concierge women’s health clinic operated by Luciana Svilpa, WHNP-BC, located at 1011 Virginia Drive, Suite 102, Orlando, FL 32803. References to “we,” “us,” “our,” and “the clinic” throughout these Terms refer to Women’s Preventive Care Clinic, PLLC.

2. Eligibility

The Site and our services are intended for individuals 18 years of age or older located in the United States. By using the Site or our services, you represent that you meet these eligibility requirements. We do not knowingly provide services to individuals under 18.

3. Medical Disclaimer

4. Services and Cash-Pay Model

Women’s Preventive Care Clinic is a cash-pay concierge practice. We do not bill insurance directly. Patients are responsible for payment in full at the time services are rendered. Upon request, we can provide an itemized superbill that you may submit to your insurance carrier for possible reimbursement; however, reimbursement is not guaranteed and is determined solely by your insurance plan.

Pricing for consultations, procedures, and treatment programs is published on the Site or provided in writing prior to service. Pricing is subject to change; the price quoted at the time of booking is the price that will apply to that visit.

5. Booking, Cancellation, and No-Show Policy

Booking

Appointments may be scheduled through the Site, by phone, or through the patient portal. A valid credit or debit card may be required to hold an appointment.

Cancellation

We require at least 24 hours’ notice to cancel or reschedule an appointment without charge. Cancellations made less than 24 hours before the scheduled appointment time will be charged the full appointment fee.

No-Shows

Patients who do not arrive for a scheduled appointment and have not provided notice will be charged the full appointment fee. Repeated no-shows may result in dismissal from the practice.

Late Arrivals

If you arrive more than 15 minutes late for a scheduled appointment, the clinic reserves the right to reschedule your visit at the discretion of the clinician.

6. Payment and Refund Policy

Payment for services is due at the time of service unless other arrangements have been made in writing. We accept major credit cards and other payment methods as published on the Site.

All payments for services rendered are non-refundable. Once a service has been provided — including consultations, procedures, treatment plans, lab orders, and prescription services — the associated payment will not be refunded. Membership fees, program enrollment fees, and prepaid service packages are non-refundable once any portion of the service has been initiated.

Disputes regarding charges must be raised in writing within 30 days of the charge by contacting us at info@womenspreventivecare.com.

7. Patient Responsibilities

To receive safe and appropriate care, patients agree to:

• Provide accurate, complete, and current health information
• Disclose all medications, supplements, allergies, and relevant medical history
• Follow agreed-upon treatment plans and attend scheduled follow-up visits
• Notify the clinic promptly of any changes in health status, adverse reactions, or new symptoms
• Communicate respectfully with clinic staff
• Comply with prescription, laboratory, and imaging requirements as recommended by the clinician

8. Communications with the Clinic

The clinic communicates with patients through several channels, including the secure patient portal (SigmaMD), phone, email, SMS text messaging (with consent), and the website chat widget. Clinical communications — including questions about treatment, lab results, medications, and care plans — must be conducted through the secure patient portal. Standard SMS, email, and social media are not secure channels and are limited to scheduling and general logistics.

Detailed terms governing SMS text messaging are provided in Section 13 (SMS Communications) below.

9. Use of the Site

You agree to use the Site only for lawful purposes and in a manner consistent with these Terms. You may not:

• Use the Site in any way that could damage, disable, overburden, or impair it
• Attempt to gain unauthorized access to any portion of the Site or any related systems
• Use automated systems (bots, scrapers) to access or collect data from the Site
• Submit false, misleading, or fraudulent information through any form on the Site
• Interfere with any other user’s access to or use of the Site

10. Intellectual Property

All content on the Site — including text, graphics, logos, images, photographs, video, and the overall design — is the property of Women’s Preventive Care Clinic, PLLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may view and print pages from the Site for personal, non-commercial use only. You may not reproduce, distribute, modify, or republish any content from the Site without our prior written permission.

“Women’s Preventive Care Clinic” and the associated logo are marks of Women’s Preventive Care Clinic, PLLC.

11. Third-Party Links and Services

The Site may contain links to third-party websites, products, or services, including payment processors, scheduling platforms, supplement providers, and laboratory partners. These links are provided for your convenience. We do not control and are not responsible for the content, privacy practices, or terms of any third-party site or service. Your use of third-party sites or services is at your own risk and subject to the terms of those third parties.

12. Privacy

Your use of the Site and our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. As a healthcare practice, we comply with the Health Insurance Portability and Accountability Act (HIPAA) for protected health information. Please review the Privacy Policy carefully.

13. SMS Communications

This section governs text message communications between Women’s Preventive Care Clinic and patients or prospective patients who have opted in to receive SMS messages. By providing your phone number and consenting to receive SMS messages, you agree to the terms in this section.

Program Description

Women’s Preventive Care Clinic operates an SMS messaging program to communicate regarding appointment scheduling and reminders, clinical follow-up coordination, and direct responses to patient inquiries. We do not send promotional, marketing, or advertising SMS messages. All SMS communications are transactional and care-related in nature.

Messaging Use Cases

SMS messages from Women’s Preventive Care Clinic may include:

• Appointment confirmations and reminders
• Appointment rescheduling coordination
• Clinical follow-up scheduling for patients in active treatment
• Care coordination logistics, including pre-visit instructions, lab review notifications directing you to the patient portal, and pharmacy coordination
• Direct responses to inquiries you submit through our website chat widget

How to Opt In

You may opt in to receive SMS messages from Women’s Preventive Care Clinic by:

• Submitting your phone number through our online booking form at womenspreventivecare.com
• Submitting an inquiry through our website chat widget, providing your phone number, and selecting SMS as your preferred contact method with affirmative consent
• Signing the SMS communication consent included in our patient intake forms during onboarding

Consent is not a condition of receiving services from Women’s Preventive Care Clinic.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message from Women’s Preventive Care Clinic. After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you choose to opt back in. You may also opt out by calling the clinic at 407-863-8394 or submitting a written request to the clinic.

How to Get Help

For assistance with our SMS program, reply HELP to any message, or contact us at info@womenspreventivecare.com or 407-863-8394.

Message Frequency

Message frequency varies based on your individual treatment plan and appointment needs. Most patients receive fewer than four messages per month.

Message and Data Rates

Standard message and data rates may apply. These rates are determined by your mobile carrier and plan. Women’s Preventive Care Clinic is not responsible for any charges incurred from your mobile carrier in connection with SMS communications.

Protected Health Information

SMS is not a secure communication channel. We limit SMS content to scheduling and care coordination logistics. Clinical information, lab results, and treatment details are delivered through our secure patient portal (SigmaMD), not by text message.

No Sharing of SMS Data

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Your phone number and SMS opt-in consent will never be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or messaging purposes. SMS consent information is used solely by Women’s Preventive Care Clinic for the communications described in these Terms. Mobile information sharing is limited to subcontractors that support the delivery of our messaging service, who are contractually prohibited from using mobile information for any purpose other than delivering messages on our behalf.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network availability and coverage areas.

SMS Eligibility

SMS communication is available only to individuals located in the United States who have provided a valid U.S. mobile phone number and affirmative consent. The SMS program is intended for individuals 18 years of age or older.

14. Disclaimer of Warranties

The Site and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

15. Limitation of Liability

To the fullest extent permitted by law, Women’s Preventive Care Clinic, PLLC, its members, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, including but not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law, including liability for professional malpractice, gross negligence, or willful misconduct.

16. Indemnification

You agree to indemnify and hold harmless Women’s Preventive Care Clinic, PLLC and its members, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your use of the Site, or your provision of false or misleading information to the clinic.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or your use of the Site or our services shall be resolved in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of those courts.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or applicable law. The most current version will always be posted on the Site with an updated Effective Date. We encourage you to review these Terms periodically. Continued use of the Site or our services after any update constitutes your acceptance of the revised Terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Us

For questions about these Terms of Service, please contact us:

Women’s Preventive Care Clinic, PLLC · 1011 Virginia Drive, Suite 102, Orlando, FL 32803 · Privacy Policy · info@womenspreventivecare.com